Backstory: If you don’t already know: When I first signed up for TikTok, I noticed certain features were missing. I ended up checking my age on Tiktok and discovering Tiktok thought I was a minor and was giving me Tiktok time checks and limiting my ability to view and add urls to my profile. Ughh MAJOR pain. If you’re facing the same thing, here’s how how to change your age on Tiktok and how I did it.
It took me 3 weeks to figure this out, because I didn’t know what I was doing. Hopefully, I can save you this time as well.
Note: Only do this if you’re actual age is incorrect. Tiktok may ask for supporting documentation.
I’m sure at this point you agree that Tiktok’s customer service is so hard to get a hold of.
My First Mistake: The first mistake I made was contacting the wrong email:
They sent me a generated email with the proper contact information:
How to Change your Age on Tiktok Step by Step:
1. Tap on ‘Profile’ located in the bottom right corner.
2. Tap on the ‘ 3-line icon’ in the top right corner.
3. Select ‘Report a problem.’
Alternatively, you can also reach them at: https://www.tiktok.com/legal/report/feedback
If you want to change your age and it’s related to a business account:
Fill out the form with your information. I have attached a screenshot:
Select Tiktok for Business as your Topic/ Tiktok Shopping as your topic.
Select Age Issues as your category
Add your email, username, and the following text in the “additional details”.
In the additional details write this with your correct birthdate:
Hello,
I think that my account is restricted, I am unable to see certain features. I see that my date of birth is incorrect. It’s Jan 1, 1987.
I’m on a time crunch and this has really put me off schedule. I would appreciate your urgent assistance in the matter.
Thanks in advance
Add an attachment of your driver license or passport (official document with your birthdate). If you have a screenshot showing any issues due to your age on tiktok add them as well.
If you want to change your age and this is unrelated to a business account:
Fill out the form with your information. I have attached a screenshot:
In the additional details write this with your correct birthdate:
Hello,
I think that my account is restricted, I am unable to see certain features. I see that my date of birth is incorrect. It’s Jan 1, 1987.
I’m on a time crunch and this has really put me off schedule. I would appreciate your urgent assistance in the matter.
Thanks in advance
3 days later I received this email asking me to provide my username:
After submitting this by email, and sending follow up messages asking for an update. 6 days later I received this message:
Here is what I sent back. You can also copy and paste from below:
Hello,
Thanks for your response.
It is impossible to change the date myself- tried for 2 weeks. This is only possible on your end.
1. Can you please provide your username? @yourusername
2. Can you log in to the account? Yes
3. What is the specific reason why you want to change your date of birth? My feature access are limited. I keep getting a time limit reminder on how long I’ve been on tiktok.
4. Are you trying to access any TikTok feature, if so, which one? Including url on profile and viewing other account’s urls on their profiles.
Awaiting your reply.
Note: Don’t expect them to email you back saying that your birthdate was updated. Instead, regularly check that your date has been updated. You can do so here: How to Check your Age on Tiktok
That is why they may have fixed it, but I was not aware because I was expecting them to write me back.
After checking and if they still didn’t fix the issue. It’s time to move to Twitter a.k.a X. They have a support there.
Go to their X account: @TiktokSupport
And send them a dm (direct message) in X.
This is what I sent- feel free to use. Just add your own username and message:
Hello, it has been more than 2 weeks I am trying to get tiktok to fix my birthdate. I can’t see features because of it. And I urgently need to fix this. The support ticketing system is inadequate. I have been messaging your support opening tickets and sending emails for the past 2 weeks but no concrete help. My account @yourusername. I have already filled out and submitted the 4 questions by email. This is the last message I received but no update or contact whatsoever from the appropriate team: “Thank you for providing those details. For the best assistance with your issue, we are escalating your case to our specialized support team. They will review the details and get back to you with the necessary information and next steps as soon as possible. We appreciate your patience and understanding. Best regards, Niki”
This was their response. This made me believe they had already fixed it but I had not checked. So please do that.
I hope this was helpful and you’re able to successfully change our tiktok age or at least these steps helped you get closer to it.
Have you had to change your Tiktok birthdate? What was your experience like?
Let me know in the comments.
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